Salesforce Certification: Platform Developer I and Platform Developer II (nice to have), Salesforce Service Cloud Consultant (nice to have)
Analyze maintenance requests, translating those requirements
into Salesforce specific solutions using the Salesforce toolsets (Out of the
Box, Configuration, Customization)
Analyze maintenance requests, translating those requirements
into Salesforce specific solutions using the Salesforce toolsets (Out of the
Box, Configuration, Customization)
Implemented end to end Service Cloud Project
Subject Matter Expertise with Service Cloud & Service Business Process:
Email to Case, Web to Case, Live Chat, Live Message (SMS to Case), Phone
to Case, Open CTI and/or CTI Vendors, Omnichannel, Knowledge, Case
Routing, Queues, Public Groups, and User Group Assignments
Experience with designing & building a solution
using Salesforce Declarative & Programmatic Approach
Experience in Programmatic aspect of the Salesforce platform Apex,
Lighting, Front End Web Technologies
